We want you to be 100% happy with your Mr M Squared product. If for any reason, you are not 100% satisfied with an item purchase at www.mrmsquared.com.au, simply return it to us within 14 days, and we will happily provide an exchange, credit or refund, in accordance with the following policy:
Items must be returned in their original condition, with no sign of wear. Please make contact with us on firstname.lastname@example.org to let us know that you are sending us a package. Return your item(s) and a printed copy of your tax invoice (received to your email used at the time of purchase) to the following address;
Mr M Squared PO BOX 55 Federal NSW 2480
We don’t provide a prepaid return label, if you would like to return or exchange your order for any reason we recommend you return goods using trackable registered post, unfortunately Mr M Squared cannot accept any liability for goods returned by unregistered post.
Mr M Squared are more than happy to refund any full priced item that is returned to us in accordance with the conditions below.
Refunds are processed directly back to the account/card used for the original purchase. Shipping costs are incurred by the purchaser and are unfortunately non-refundable except in the instance that a product is deemed to be faulty.
Unfortunately we cannot offer a refund on items purchased on sale, however we are happy to issue a credit voucher, or to assist you in selecting an exchange.
If you are returning garments delivered internationally, the full purchase value of the item will be refunded/ credited, however Mr M Squared cannot refund any duties or taxes levied by your country and incurred as a result of purchasing our products. Please contact your local Customs government department for details of how to recover these costs.
Mr M Squared prides itself on our superior quality products. If you believe that an item you have purchased has a manufacturing fault, please contact us at email@example.com as soon as possible.
Our quality control team will assess the garment, and if it is deemed to have a manufacturing fault, we will gladly organise a repair, replacement or refund, at our discretion. Personal wear and tear is not considered a manufacturing fault, and generally manufacturing faults will be apparent within the first wear. We will happily provide a means of return postage for faulty purchases.
If you have any other questions or concerns, please feel free to contact us our customer service team at firstname.lastname@example.org
Mr M Squared will gladly assist you with exchanging garments for an alternative size or colour, where available. Please note that stock is limited and we may not always be able to provide the requested exchange. In this instance, we will contact you to arrange an exchange, credit, or refund in accordance with our refund policy.
Due to the extended delivery times for international orders we only provide refunds or credit voucher, we recommend that you simply re-purchase the desired new size/colour online and return the originally purchased item to our warehouse for a refund.
Some items sell out quickly and/or may have limited stocks in some sizes and we would regret if customers missed out on that special item.
If you have a bulk order, or need specific delivery requirements please email us at email@example.com
For any questions email us at: firstname.lastname@example.org